PACKAGING, POSTAGE AND RETURNS

 

Packaging

Items will be packed securely in a small box and sent inside a bubble-lined envelope for extra safety.  

 

 Postage

  • Items will normally be posted within 3 working days of receipt of payment

  • POSTAGE TO THE UK IS FREE!  Items will be sent by first class recorded mail (tracked & requiring signature on delivery).

  • INTERNATIONAL POSTAGE IS ONLY £4.70.  Items will be sent by 'International Signed For' (tracked & requiring signature on delivery)
    • Items for WESTERN EUROPE usually take up to 3 working days from day of posting
    • Items for EASTERN EUROPE usually take up to 5 working days from day of posting
    • Items for THE REST OF THE WORLD usually take 5 to 7 working days from day of posting. 
There could be delays in the post, but I will provide a tracking number so you can check its progress at   http://www.royalmail.com/track-trace 

 

 Returns & refunds

Because every piece of jewellery in the store is unique, it won't be possible to exchange an item for another in exactly the same style, but you will be able to exchange it for a refund.

If you would like a refund on your purchase, please contact the shop via the contact page then return the item, within 14 days of purchase.  Please pack it in its original box, in the same condition as it was when you received it.       

Please send it to:

Janet Crawford, 

32A Kylemore Road, 

London NW6 2PT, 

UK. 

On receipt of the returned item, a credit will be applied to your payment card or account within 5 working days. Please note that refunds can also take a few days to appear on your statement.

Late or missing refunds

If you haven’t received a refund within the expected time, please check your bank account / credit card company again. There is often some processing time before a refund will appear on your statement.

If after this you have still not received your refund, please contact me via  the contact page.